Gems & Company prides itself on standards of quality and service second to none.That's why our guarantee is equally uncompromising. Very simply, you must be pleased with every single purchase,or we'll send you a replacement, merchandise credit or a full refund at your discretion.

Returns - 30 Days to Make up Your Mind

Jewelry and Gift Items are extremely personal decision, and we believe that every customer must be fully satisfied with his or her purchase. Here at Gems & Company, we take great pride in customer service and satisfy all your needs. That is why we give you a full 30 days to decide. If you are unhappy for any reason, just send the item back for a full refund or exchange (less shipping and handling charges). Jewelry that has no visible defect will be accepted for return only if the tag is still in place.

Send your prepaid package to:

Gems & Company

401 First Street, Suite 205

Richmond, CA 94801

We ship most jewelry within 24 to 48 hours when receiving your order. If there is any unavoidable delay over 30 days, you will be promptly notified and given the option of canceling your order. Most items are shipped via UPS Air and UPS ground unless you specify otherwise, and should arrive within 3-7 business days. However, items ordered together may not always be shipped together. Of course, we only charge your credit card once we have shipped your order. If you have a P.O. Box and also outside USA street address, we will ship Parcel Post. For delivery outside of the U.S. there is a charge of $25.00 per address; Canada is $8.00. When you need a gift quickly, Gems & Company will gladly ship your order overnight air for an additional charge of $6.00 per address on most items.